About Us & FAQ'S
We are a licensed sports apparel and memorabilia store located in the St Laurent Shopping Centre. We have been in this business for over 10 years working with over 80 companies and brands to give our customers a one stop shop experience. We will work closely with our customers to get the items you or your loved ones want. We know the passion for the game and that reflects greatly in the selection of merchandise we have available.
The Game On! Advantage: we want you to be able to see, feel, and try items before committing so you know it's what you want.
Find us on the Second level at St Laurent Shopping Centre.
Monday - Saturday: 9:30AM - 9PM
Sunday: 11AM - 5PM
Black Friday: 9AM-9PM
Christmas Eve: 8AM-5PM
Christmas Day: CLOSED
Boxing Day: 8AM-9PM
New Years Eve: 10AM-5PM
New Years Day : CLOSED
WHERE TO FIND US
1200 ST LAURENT BLVD UPPER LEVEL (ENTRANCE #3)
ACROSS FROM THE SOURCE
WHAT ARE YOUR PROCESSING TIMES?
Processing times may vary- generally orders will be shipped within 24-48 hours during business days. Orders placed on Friday-Sunday will be shipped out on Monday. * NOTE THAT DURING CHRISTMAS TIME THESE TIMES MAY VARY*
WHAT SHIPPING COMPANIES DO YOU USE?
We work with multiple shipping companies including : Canpar, Purolator, UPS, Canada Post, Fedex.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Standard shipping: Anywhere between 2-10 Business days. This is location dependent. For shipments in rural areas and other provinces please allow for extra time to arrive.
Express / Expedited shipping: Generally speaking 1-3 Business days. This is location dependent. For shipments in rural areas and other provinces please allow for extra time to arrive.
*We are not responsible for any shipping delays, once items are passed onto the shipper there is nothing we can do to ensure a delivery date.
*PLEASE NOTE AFTER DECEMBER 10th there are NO guarantees for shipments arriving for Christmas.
DO YOU SHIP TO THE US?
Currently, our website is not set up to ship to the US due to the variety of shipping rates. If you would like to have an order shipped to the US, please contact us and we can give you a shipping rate and invoice directly.
WHAT ARE YOUR SHIPPING RATES?
Our shipping rates vary depending on location and shipping speed.
To see your shipping rate please enter your shipping information at check out and you will see your rates.
For our local customers we offer free in store pick up which is available to be selected at check out.
We strive to make our shipping fees reasonable, and fair based on shipping companies' various rates for small businesses. We offer flat rate shipping to make things easier and more affordable for our customers. We often charge less of a flat rate than what the shipping companies charge us, with the current inflation shipping across Canada has not been easy or affordable for us. Thank you for your understanding.
We are not responsible for any duties charged by shipping companies*
WHAT IS YOUR RETURN POLICY?
Our policy lasts 60 days.
If 60 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
*Excluding purchases made between Sept 19 - Dec 25, these may be exchanged until January 31st, 2024*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and confirm the new item to be sent back to you.
Sale items: Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
If you need to exchange Please email us with the exchange details at email@example.com and send your item to:
Game On!, 1200 ST. LAURENT BLVD OTTAWA, Ottawa ON K1K 3B8, Canada.
You can also come into the store for the exchange. All items exchanged during this time will be properly handled and will remain off of the sales floor for a period of time after being exchanged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are exchanging please note we will send you your new item back to you free of charge. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.